We would be happy for all our customer to be 100% satisfied with their purchase from Ashani Diamonds. Our 21-day return policy is an assurance to give you peace of mind, knowing that within this period you can return any item purchased for a refund.
If for any reason you are not completely satisfied with the item you purchased and is in its original condition, without damage or engraving, you may request a refund or exchange within 21 days from shipping date.
The Return Process
Once we have received the returned goods they will undergo an inspection at our Quality Assurance department, if accepted, your refund or exchange will be processed.
Any items that show signs of wear, change, altered in any way or damaged will not be accepted for return. Jewellery that has been engraved may not be returned.
We will provide you with a return number once you have contacted us for exchange or refund.
Items without a 'return' number, improperly packaged or uninsured will not be accepted.
Steps to follow when returning items
Follow these steps to return items purchased from Ashani Diamonds:
Return Number. Contact our office +27 11 462 0081 and you will be given a Return number. Write this number at the bottom of your original invoice. Once packaged mark the package with this number.
Items must be packaged. The parcel must include all the relevant packaging and documentation that was received with the item. If the jewellery piece was delivered with a diamond certificate which is missing, you may be held liable for the replacement cost. To ensure not to attract any unnecessary attention to the package, do not put Ashani diamonds or anything relating to the contents anywhere on the box.
Package must be insured.
All items must be return via RAM courier service and insured for the amount stated on the original invoice.
You are responsible for the cost when a item is being returned unless other arrangement have been made with an Ashani Diamonds consultant.
Ashani Diamonds will not be held responsible for the loss or damage of returned items during transit.
Please follow this procedure exactly, if not followed, your return may not be accepted. For more assistance with the return procedure please contact us on +27 11 462 0081 or +27 (0)82 337 8411